Civitel Akali Hotel - Chania (Crete)

The room was spacious, but the shower head barely worked.

I was offered a marvellous breakfast with very nice coffee and local products, as for instance. Everything was excellent, updated and modern room with modern design. I didn't feel like leaving and would go back in flash.

Nothing that i didnt like!

What a nicely decorated and stylish hotel with hospitable staff in the reception desk!

The rooms in the hotel are newly refurbished and provide a great level of comfort with quality linens-definitely a plus for catching some good sleep after a long day exploring.

The breakfast options were somewhat underwhelming-lacked variety, and some days even quality, which could definitely use some improvement. There have been issues with street noise and inadequate soundproofing in certain rooms. Finally, the Wi-Fi was slow at peak times, frustrating needing to catch up on some business or connect with home.

The staff are super friendly and helpful, and the pool area is really nice to chill at. Breakfast was amazin with plenty of choices. Our junior suite had a great comfy bed and was super clean. The location is perfect for walkin to the port and old town, just a few minutes away. Definitely felt welcomed every day, and housekeeping did a great job keeping things tidy.

The wifi was kinda slow at times, annoying. The noise from the street.

I would like to say that this hotel was one of the most frienldy hotets I ever stay, because the employees there All of them are so perfect, they make me feel that I could ask anything from them and I did not disturb them, I feel like I was on my house.

the location was good ,staff was willing to help all the time (reception)

Wifi almost does not exist in the hotel ,sometimes yes but very poor signal . swimming pool is very small,limited sun beds

We loved our stay! Fantastic breakfast options, comfy beds, and everything was picture-perfect except the wifi in our room, which was a bit spotty. Would definitely come back.

The room description in Booked.net is absolutely correct. I booked a superior room - view to the street (no noise from outside). The location is perfect - 200 m. far from the bus station (that is precisely what I was looking for - and not to stay in the old city). Perfect cleaness and confort; complete equipment of the bathroom. Extremely helpful staff - thans a lot to Anita, Nicos, Cleopatra and the others. Excellent breakfast - with a lot of Cretean products. Free computer access at the lobby (I mean "computer", not just wifi). Frankly, I do not share the present average of 7.6 - I consider that Akali deserves several 10s and an average arround 9.5, I fully recommend it.

Two very minor objections: poor choice of tv-programmes (but, in fact, who cares) and small swimming pool (I did not go to Crete for a pool - on top of it, there is an excellent nea chora beach at 300 m.).

Great value for money. Breakfast wonderful. Rooms small but very clean and comfortable. Staff welcoming and all could speak English. Staff prepared to assist in organising tours. 10 mins from the hotel to the main tourist area.

Airconditioner not working and not fixed during our 4 night stay. Weather luckily was mild.

Chania vibes 🇬🇷🌊

Front desk lady was a superstar, always helping out with rad spots to eat and visit. Breakfast spread was lekker, especially the Greek goodies! The room was super comfy, loved the double doors on the balcony, really blocked out the noise from the street parties.

Wonderful, profession and helpful staff provided advise on sites to visit and recommended some excellent restaurants whilst in Chania (particularly impressed with the gm Fotini, who was informative on places to visit and restaurants in the area and Nicko at reception. Our room was spacious and the breakfast buffet was great. We were originally given a room with carpet, we asked that we be moved to another room (no carpet) and the staff were able to relocate us soon as a room without carpet became available (the following day)

What lets down the hotel is the immediate area and surroundings, the hotel is opposite some dilapidated old buildings. The area is in need of some serious work. For this reason we would reconsider about staying at the Akali again

The staff was professional and very nice to me and my husband. They made us feel welcome. They always smiled and greeted us as friends! The room had high ceilings and was painted and decorated perfectly in my opinion. The housekeeping staff was phenomenal and left the room looking comfortable, clean, and inviting every day! They too smiled and were nice! The lighting was great with lots of options. I really liked the fact that they room key turned on and off the electricity! I also liked the double door system to the balcony. It made me feel super safe and it offered sheer darkness for sleeping late or afternoon naps. The balcony was private and overlooked the garden and pool area, with pink plumeria! There is a nursery next door so there a plants galore to see and smell. Very nice!! Over all it was perfect for us!!!

The bathroom shower curtain was a bit too short so water got on the floor. Maybe magnets to keep it in place would work. But the water was always plenty hot, and there was a shower wand option which is great!!!

Super comfy rooms with a lovely view. A handy location to explore nearby attractions.

Central location very close to the old town. The staff were fantastic. A big thanks to everyone there, particularly to Annita & Stella who were both so friendly, helpful and wonderful with my young son.